Shipping & Returns
🚚 Shipping Policy
We offer fast and reliable shipping across Finland and Sweden.
- Processing Time: 1–3 business days
- Delivery Time: 7–14 business days
- Shipping Fee: Free for orders over €50
Please ensure your shipping address is accurate before placing your order. Once your order has shipped, you will receive a tracking number via email.
🔄 Return & Refund Policy
We want you to be completely satisfied with your purchase.
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason. This right applies to unused items in their original condition and packaging.
Conditions for Return:
-Â Items must be unused, undamaged, and in original packaging
-Â Returns must be requested within 14 days of delivery
-Â Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect
- Refunds will be processed within 5–7 business days after receiving and inspecting the returned item
Return Process:
Before returning any item, please contact us at info@vauvoille.fi with your order number.
To help us process your return request, please include clear photographs of the item from multiple angles showing:
-Â The item is in new and unused condition
-Â The product is well-lit and in focus
-Â The item before packaging for return
We reserve the right to reject returns if:
-Â The product appears used or damaged
-Â The return does not match the original purchase
-Â The product arrives in poor condition